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B O O K I N G  P O L I C I E S

This page must be viewed before booking in for any service. 

It is expected that all clients have read, understood, and agree to these terms and policies. 

Paying a deposit

Once a booking request is made, you will be asked to pay a deposit to secure your appointment. Deposits are non-refundable, non-transferrable* and will be deducted off the total appointment amount on the day. 

*Transfer of deposits on reschedules with more than 3 days notice will be dealt with on a case by case basis.

Reschedules

Reschedules require a minimum of 3 days notice. Rescheduling within less than 3 days of appointment time will forfeit their deposit. Please note, I am often booked back to back, meaning your new desired appointment time cannot be guaranteed. 

In the case of less than 3 days notice, if you would prefer to cancel instead of reschedule, or I am fully booked on the requested day, the deposit will be forfeited. Appointments can be rescheduled once per person, and then a new deposit is required.

Refunds

Under no circumstances are refunds provided - especially in the case of tattooing.

 

Every effort will be made to ensure your satisfaction with the final result and I endeavour to fulfil your requests to the highest standard.

Cancellations/No-Shows

Cancellations within less than 3 days notice forfeit the deposit. Always let me know if you will not be attending, as no-shows will not be allowed to rebook in the future. In the case of less than 3 days notice, the deposit is forfeited.

In the case where no deposit is taken, cancellations, reschedules and no-shows are subject to the following fees, based on the service appointment length:
30 min service: $10.00
60 min service: $20.00
90 min service: $30.00
120+ min service: $50.0

These fees will be obtained via the card capture system, entered at time of booking. Alterntively, where card capture has not been used, these fees will be requested prior to a new booking being made. 
 

*Last minute cancellations/no shows are always handled on a case by case basis. Repeat offenders will always be subject to these fees, and potentially no longer allowed to book.

Public Holidays

Availability on public holidays is on a case by case basis - my standard opening hours do not apply on public holidays. I will typically update my social media accounts with my availabilities for upcoming public holidays. 

Arriving on Time

I am a Mill Park based home clinic (address provided to clients only). Please arrive to your appointments 5 minutes early. Use Google Maps a few nights before, consider road works, peak traffic, accident prone areas (Plenty Road, Childs Road).

If you are running late, please advise me as soon as possible. I have a strict 10 minute grace period, after this your appointment will be cancelled and deposit forfeited.  

6-8 Week Touch Up Policy

I have a strict "3rd and Final" Brow Touch-up policy. A maximum of 2x 6-8 week touch-ups can be booked from the date of your initial appointment. This policy is in place to protect the integrity of your skin. After 3 sessions, the results are unlikely to significantly change. Minimum tray fee is always $140. 

Failure to rebook a 6-8 week touch-up within 6-8 weeks of your initial booking will incur an extra fee of $50. This includes reschedules and cancellations which delay the touch-up to surpass the 8 week period.

Note: Major adjustments such as a complete shape change, spot removal or total removal are not included in your touch-up session and are considered a 'change of mind'.

Existing Brow Tattoo Work

Unless negotiated otherwise - all clients with previous work from another artist must book new brows. This is not considered a "touch-up" as it is not my work. If I can fix the work or work over it, it is classed as a correction or a cover-up and is full-price. 

Special Offers

When a special offer is running, all details will be stipulated in the advertisement post. All special offers are limited to the time period that they are running, and must be locked in with a deposit. If you are quoted a special offer price, the special offer period ends and no deposit is placed, you no longer qualify for the special pricing. Tattoo corrections and cover-ups (if possible) are not eligible for special offers.

Allotted Appointment Times

Makeup appointments are booked in 1.5 hour slots. Fresh brow tattoos are booked in 3 hours slots. Please arrive on time so I cn utilise the whole appointment time to complete the work. Appointments will not run over time. 

Allergies/Skin Conditions

It is your responsibility to advise me if you are allergic to any products or foods. I uphold the highest level of hygiene and infection control in my clinic, please make me aware of any allergies or skin conditions if relevant.

Right to Refuse Service

At no time will aggression, threats, abuse, discrimination or derogatory behaviour be tolerated. Please ensure you are fit for service and have followed the preparation instructions for your service. Amelia Anne Aesthetics reserves the right to refuse service for any reason. If you are unfit for service (consumed alcohol in the past 24 hours, are on drugs, visibly sick or suffering from any contagious illnesses or health conditions) you will be asked to reschedule.

 

Should you have any questions or queries regarding these policies, please contact me directly. These terms are in place to keep you safe as a client, for me to uphold my duty of care, and to protect me as a business and sole-trader.

Updated 12:57pm 04/01/2024

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